Shipping policy
Shipping & Return Policy
Last Updated: August 17, 2026
Shipping Policy
At JeliaCasa, we work to make sure your order reaches you safely and on time.
Delivery Time
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🚚 Orders are generally delivered within 7 days across India.
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Delivery times may vary depending on your location, courier service, weather, or other unforeseen circumstances.
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Once your order is shipped, you may receive tracking details to monitor your delivery.
Order Processing
Orders are normally processed and dispatched after confirmation. Please make sure your shipping address and contact details are correct when placing your order.
Delayed Orders
If your order has not arrived within the expected delivery period, please contact us at shopjeliacasa@gmail.com with your order details. Our support team will assist you.
Return & Refund Policy
At JeliaCasa, customer satisfaction is important to us. We offer a 5-day return window from the date your order is delivered.
Eligibility for Returns
To be eligible for a return:
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The return request must be made within 5 days of delivery.
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The product must be unused and in its original condition.
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The product should be returned with its original packaging and accessories, where applicable.
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Proof of purchase or order details may be required.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at shopjeliacasa@gmail.com.
Please include:
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Your order number
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A brief description of the issue
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Clear photos or videos of the product and packaging
Our team will review the request and provide the appropriate resolution.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, or product-specific reasons. Any applicable restrictions will be mentioned on the respective product page.
Refunds
Once an approved return is received and inspected, we will notify you about the refund status.
Approved refunds will be processed according to the applicable payment method and may take additional business days to reflect in your account.
Return Shipping
If the return is due to receiving a damaged, defective, or incorrect product, JeliaCasa will review the issue and determine the appropriate return-shipping arrangement.
For returns due to other reasons, return-shipping charges may apply.
Contact Us
For shipping, return, refund, or order-related questions:
JeliaCasa — Smart Finds. Better Living.